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Find answers to common questions about ordering, delivery, payments, and more.
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Ordering & Account
Enter your postcode, select your preferred local store, browse products, add items to your cart, pick a delivery slot, and checkout!
Yes — you can modify or cancel your order before it's been dispatched. Once packed and ready for delivery, a cancellation fee may apply.
Delivery & Shipping
We offer same-day delivery in the Perth metro area and Australia-wide shipping with 3–5 business day delivery.
Orders placed before 3:00 PM AWST on weekdays qualify for same-day delivery within Perth metro.
Returns & Refunds
Contact us within 24 hours with a photo of the item. We'll arrange a refund or replacement right away.
Once approved, refunds are processed within 3–5 business days to your original payment method.
Still Need Help?
Our friendly team is here to help. Reach out through any of these channels.