Frequently Asked Questions
Local Delivery: This covers areas close to our warehouse, where Mahal Mart's team handles deliveries.
Shipping: For places without our warehouse presence, we rely on third-party courier services
We are an online store with no physical retail location. Our warehouse is based in Morley, WA. You can conveniently place your orders online from the comfort of your home.
If you'd like to pick up your order, simply select the Pickup option at checkout. Once your order is ready, visit our warehouse to collect it.
Don’t worry if you’re not nearby—we offer Australia-wide shipping, so you can shop with us no matter where you are!
Local Delivery: You can select your preferred delivery date and time at checkout. Typically, 90% of our local deliveries are made between 4 PM and 8 PM everyday. You will receive SMS and email updates when your order is picked up and out for delivery, complete with live tracking. If you have any questions or special requests, feel free to call us at 1300 528 698 to speak with one of our team members.
Shipping: Once your order is dispatched, you will receive a tracking link via email so you can follow its progress.
We provide Free Australia-Wide Shipping and Local Delivery. To check the suburbs we deliver, please visit our Delivery Information page. If you have any further questions or concerns regarding our delivery areas, please do not hesitate to contact our customer support team.
Psst...can't find what you're looking for? No worries, try using the search feature on the top of our website. And if we don't have what you need, just shoot us a message and we'll see if we can add it to our shelves!
Local Delivery: All local deliveries are done by Mahal Mart team.
Shipping: We rely on third-party courier services.
Bulk Items:
1. Any 5 or 10 kgs of Rice, Flour, or Atta
2. Any box of Noodles
3. Any 5ltr of Oil or Ghee
Note: Bulk items do not apply to our Local Delivery (orders from Perth). However, for the rest of Australia which is our Shipping option, you can get free shipping on orders over $119, excluding the mentioned bulk items.
Local Delivery is a service provided by Mahal Mart’s own delivery drivers for areas close to our warehouse.
To check if we provide local delivery to your area, visit our Delivery Information page.
Here’s how it works:
- Free Same-Day Delivery: For orders over $49 placed before 3 PM, we offer free same-day local delivery all around Perth.
- Next-Day Delivery: If your order is placed after 3 PM, you’ll only be able to select next-day delivery.
Our goal is to make your shopping experience as convenient as possible!
We refer shipping for the delivery of orders outside our Local Delivery zones, covering all locations across Australia.
Here’s what you need to know:
- Free Australia-Wide Shipping: For orders over $119 (excluding bulk items), we offer free shipping.
- Shipping for Orders Under $119: If your order total is less than $119, the shipping cost will be calculated based on the volume and weight of your order. You’ll see the total shipping cost at checkout before finalizing your purchase.
We aim to ensure your order reaches you quickly and reliably, no matter where you are in Australia!
We deliver to every corner of Australia!
- Local Delivery: Our in-house delivery team offers Free Same-Day Local Delivery for customers within our Local Delivery zones.
- Australia-Wide Shipping: For areas outside our Local Delivery zones, we provide Free Shipping across Australia. We partner with multiple trusted courier companies to ensure your order reaches you safely, depending on your location.
Whether you’re near or far, Mahal Mart has you covered!
Yes, you can cancel your order without incurring any changes before it is dispatched. If you cancel the order after it has been dispatched,
Local Delivery: we will deduct the tax/bank surcharge, delivery fee (if driver is on the way to you already) and then refund the remaining amount to you.
Shipping: Once dispatched, we cannot recall the shipment, and orders cannot be cancelled. We will cancel your order without any hesitation, if you order hasn't yet dispatched. Visit our policy for more details.
We are here to help and apologize for any inconvenience caused.
If you have received a damaged or incorrect product, please get in touch with our customer care team as soon as possible.
We will make it our top priority to rectify our mistake and provide you with a replacement product or refund.
Please note that we may request photos or further information to assist with the process.